Privacy Policy

IntelliConnect ("IntelliConnect", "we", "us", or "our") provides AI-powered voice agents and workflow automation for New Zealand businesses. We are based in Auckland, New Zealand.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services. We handle personal information in accordance with the New Zealand Privacy Act 2020 and the thirteen Information Privacy Principles (IPPs).

We collect personal information that you provide directly to us and information gathered automatically when you interact with our website and services:

• Contact details such as your name, email address, phone number, and business name when you submit a form, book a consultation, or email us.
• Enquiry details including the message content, industry, and any information you choose to share about your business needs.
• Voice and call data where you interact with our AI voice agents, including call recordings, transcripts, and related metadata.
• Usage data such as pages visited, links clicked, browser type, device information, and approximate location, collected via analytics and cookies.
• Communication records of your correspondence with us, including support requests and consultation notes.

We use your personal information to:

• Respond to your enquiries and provide the services you request.
• Set up, operate, and improve our AI voice agents and workflow automation for your business.
• Send you relevant service updates, quotes, and, where you have opted in, marketing communications.
• Analyse and improve our website, products, and customer experience.
• Comply with our legal obligations and protect our legal rights.

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. We use Google Analytics to collect aggregated, non-identifying usage statistics.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

We do not sell your personal information. We may share it with trusted third parties who help us deliver our services, including:

• Infrastructure and hosting providers that store data securely within the APAC region (Sydney, Australia).
• AI and voice technology providers that power our voice agents and automation workflows.
• Analytics and communication tools used to operate our website and contact you.
• Professional advisors or authorities where required by law.

Where information is stored or processed outside New Zealand, we take reasonable steps to ensure it is protected by comparable privacy safeguards.

Your data is hosted securely in the APAC region (Sydney, Australia). We use industry-standard technical and organisational measures - including encryption in transit, access controls, and regular reviews - to protect your personal information from loss, misuse, and unauthorised access.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below. We may need to verify your identity before actioning your request.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date shown at the top.